Support
These are answers about how Cueport handles your Serato library. If yours is not here, please email hello@usecueport.com.
Will Cueport change my Serato library?
Cueport changes your Serato library only when you choose to publish. Your edits sit in Cueport's local database as modified until you review them and push back to a specific Serato connection. Before every push, Cueport takes a restore point so that you can roll the change back, and after you first link the folder it keeps an automatic safety copy of _Serato_ in Application Support.
Which folder do I open?
You should open the folder that contains your _Serato_ folder, such as your Music folder or a drive root. Your audio files need to live somewhere under that same folder so that Cueport can resolve each track from the path Serato stored.
How are hot cues read?
Cueport reads hot cues from the GEOB frames that Serato writes into each MP3's ID3 tags. If those payloads are missing on a file, Cueport does not show a cue strip for that track.
Can I add notes to tracks?
You can edit a per-track note inline in the library. Cueport stores the edit locally as modified until you publish, at which point it writes the note into the Serato Comment field on the MP3 so that it appears in Serato as well.
Does Cueport stream or upload anything?
Cueport does not stream or upload your music. Audio plays from your local files, and your library and metadata stay on your devices. Sync between the Mac and the iPhone happens over your local network.
Can I use the iPhone app on its own?
The iPhone app pairs to the Mac app over your local network to receive crates and tracks, which it then plays offline. The Mac app needs to be installed and running on the same network for pairing and for any crates to land on the phone.
What do the waveform colors mean?
The waveform strip colors are relative to the track you are playing, not an absolute frequency scale. Sections where the track's low-frequency content is higher than its own average appear orange or red. Sections near the track's midrange average appear green. Sections where high-frequency content is relatively stronger appear blue or cyan. The faint full-height lines mark bars (downbeats) from Serato's beatgrid, numbered like Serato's bar markers. Because the strip shows the whole track at once, only every few bars is numbered so the labels do not collide. Hold on the waveform for a moment to see a quick legend.
What is out of scope?
Cueport does not handle mixing two decks, beatgrid editing, BPM or waveform analysis, play counts, listening history, or multi-DJ shared libraries. Those features live in the DJ software you already use.